Free Touch Ups
Siesta Lash Studio has a 3-day policy. This policy means that you have 3 days to receive a free touchup if your eyelash set is not to your liking. Any day after the 3rd day a $45.00 touch up fee is applied. There are no refunds. We do not honor free touch ups if after the 24 hour period you have not washed your lashes. We do not honor free touch ups if you have put on any mascara or any type of strip lash and/or cluster. If you cancel or reschedule your free touch up within 6 hours or no show you are no longer eligible for a free touch up. If you are late to your appointment free touch-ups are not honored. For 30 min. Appointments there are no free touch-ups. We do not honor free touch ups if you are a first time client & coming in with Lashes from another establishment or are a returning client with lashes from another establishment.
No Refund Policy
Siesta Lash Studio does not offer refunds, we do offer a 3 day grace period to come in for touch-ups as needed. This does not apply to touch-ups or weekly’s.
24 HOUR POLICY FOR CANCELLATIONS OR CHANGES:
If any changes need to be made to your appointment, please notify us at least 24 hours in advance in order to avoid additional charges. This allows us enough time to offer that time slot to another guest and notify our technicians of their new schedule so that they can plan their day accordingly. Missed appointments (NO SHOWS) will be charged in full to the credit card with which they were held; appointments canceled or changed within the 24-hour window are considered LATE CANCELLATIONS, and you will be charged 50% of the service. If we are unable to provide your service due to non-compliance of our appointment policies, it will count as a late cancellation and you will be charged accordingly. A credit card will be required by all guests to secure appointments; by agreeing to our cancellation policy, you authorize SiestaLashStudio® to charge your credit card on file per cancellation policy. Any gift certificates being used for this service will be applied to this cancellation charge BEFORE being applied to your credit card on file.
All appointments are held on an appointment only basis. *We charge a specific service fee for the allotted time and service. How full your lashes will look at the end of your touchup appointment will be greatly affected by how many lashes you have when you arrive for your appointment. Please, keep this in mind when determining how long to wait to schedule your refills, as we require all our lash clients to return every 2-3 weeks (sometimes sooner depending on how fast your natural lashes grow and how well you maintain them in between fills)
*If you have been a rough on your lashes in between fills and have lost more than normal, additional time may be needed at an ADDITIONAL COST. Please, contact SiestaLashStudio® prior to your appointment, if this is the case, to allow adjustment of time.
Being on time and having clean lashes ensures you get the maximum time for lash application, every minute counts with eyelash applications. Unfortunately, additional time can not be given to clients who arrive late to their appointment or arrive with dirty lashes (ie: liquid eyeliner, mascara, goopy/sleepy eyes). Arriving on time for your lash appointments is important to ensure your treatment time is not cut down, as we need to stay on time. Do not drink coffee, tea or caffeine based products before arriving for your lash appointment, this will make you fidgety and need to use the restroom repeatedly; you will not be able to get up to use the restroom once your eyes are closed and application has begun.
Please Arrive Early:
Every appointment has an allotted time period reserved especially for that guest, and we want you to get the most out of your appointment time. If it is your first visit, please arrive at least 10 to 15 minutes before your appointment start time in order to complete all necessary paperwork without cutting into your session time. For all returning guests, please arrive at least 5 to 10 minutes before your appointment time to check in, get situated, and be ready to go for your full allotted session time.
Arriving late will cut into your session time and may result in additional charges if your appointment has to be cancelled. If you arrive more than 15 minutes after your appointment time, your appointment will be canceled and you will be charged 50% of the service fee, per our late cancellation policy. Out of respect for other guests, we cannot cut into another guest’s appointment time to make up for your lost appointment minutes if you are late. Please, be considerate of other clients' scheduled appointments and arrive on time or your appointment may be shortened, incurring the full service charge.
2 Person Max per Room:
For purposes of safety and sanitation, we cannot allow anyone else into the service rooms other than (1) the Siesta Lash Studio technician and (2) the person receiving the service.
*Children under the age of 12 must be accompanied by an adult who can supervise them in the lobby while you receive your service. Children are not allowed in the service room. We will not supervise your children and cannot be held responsible for any children—if you bring a child with you who is under the age of 12 and there is no one to supervise them, your appointment will be canceled and you will be charged 50% of the service according to our late cancellation policy. This is to ensure that your lash artist can then concentrate 100% on you and your treatment, and that every guest within our studio is not interrupted. It is against health and safety obligations to have children in the spa unsupervised. We thank you for your consideration, co-operation and understanding.
Should be turned onto silent mode and put away in order to minimize distractions and potential hazards—this is especially crucial for eyelash services, which involves the use of tweezers and adhesives around the delicate eye area, and therefore requires a great deal of focus and precision on the part of our technicians. Please be courteous and respectful of your technician’s time and work by keeping your phone on silent until you have left the session room. All guests at SiestaLashStudio® want to be able to relax and have a relaxing visit, listening to someone else's phone call is disruptive. We appreciate your co-operation and understanding. We reserve the right to refuse service if you use your cell phone.
We require up to a $100 deposit from first time guests for all services which are regularly priced at $100 or above. Recurring guests may also be asked for a deposit on full sets. The deposit is non-refundable, and will be applied towards your service. If you No Show or Late Cancel, your deposit will be forfeited. If we are unable to provide your service due to non-compliance of our appointment policies, it will also result in a forfeiture of your deposit.
$35 Makeup Removal Charge:
Please arrive without any eye makeup and do not curl your lashes on the day of your appointment. If at all possible, avoid applying mascara on the day of your appointment. If you do have mascara on, make sure to wash it off thoroughly before your appointment time, and do not use an oil-based makeup remover, as leftover oil residue may result in premature shedding due to a weaker bond between the extensions and your natural lashes. Do not use waterproof mascara or eyeliner. There is a $35 fee if our technician has to remove eye makeup, and it may cut into your session time.
If you wear contacts, please bring a contact case, as contacts should not be worn during the lash application process. Further, we recommend that you wait 12 to 24 hours after your service before wearing your contacts again in order to minimize potential infections or irritation to the eyes.
If it has been more than 2 weeks since your last appointment, the purchase of a full set will be required regardless of how many lash extensions you have remaining—lash extensions need professional grooming by a qualified technician at least once every two weeks in order to be in maintained in proper condition so that a relash can be applied successfully.
We cannot guarantee the work of other salons; if you already have eyelash extensions from another salon, there may be additional fees if the lash extensions were not applied correctly and need to be removed. The lash extension removal fee is $35 for a partial set removal (10 to 30 lashes removed per eye) and $49 for a full set removal (more than 30 lashes per eye). A full set must then be purchased.
Your natural lashes shed on a regular basis. To maintain the look of your full set, relashes are recommended every two weeks. Our technicians can only work with whatever time has been booked.
Any reactions to eyelash extensions is not foreseeable by SiestaLashStudio® skilled & trained staff (or even by you). All care is taken to ensure your safety. We will go over your intake form with you and any contraindications, such as an allergies. No refunds will be issued for reactions, however, SiestaLashStudio® will offer a Free Lash Removal should this unfortunate event occur. We kindly ask that you contact SiestaLashStudio® immediately if you become aware of any type of irritation so we may assist you as quickly as possible.
Feedback at SiestaLashStudio®:
Your satisfaction is important to SiestaLashStudio®, as we take pride in offering the finest lash artistry, and ensuring that you are 100% happy with your service. All of our lash technicians give their best every day, and if you would like them to be recognized, or think there is room for improvement please, email management at or fill out the survey portion on your digital receipt with your feedback!